Below, we answer some commonly asked questions. If you don’t see the answer to your question, please contact one of our friendly customer service representatives and we will be happy to help you.
Will you bill my insurance company?
We work closely with your insurance company to get your billing set up as quickly as possible.
Insurance Companies we work with Include: Medicare, Medicaid, Blue Cross Blue Shield/Anthem, United Healthcare, Optum. Call to see if we are in network with your plan.
Will you deliver my products to my home?
Yes, we offer free delivery for most insurance orders and any order over $55.00.
Can I speak with your customer service team?
Of course! Our friendly and knowledgeable customer service reps are available to answer your questions. Call us at 1-860-633-1882 Monday through Friday from 9:00AM to 4:00 PM. If we are unable to take your call, leave a detailed message. We will get back to you within one business day.
Do you follow Medicare supplier standards?
Yes, always. Please refer to the supplier standards listed on our site.
Can I get a price quote?
Absolutely! Just follow this link or call us at 1-860-633-1882.
What are you doing about COVID-19?
Please refer to our COVID-19 Response page for not only safe practices but commonly asked questions and supplies currently available to the public and businesses.
Do you have a list of items available for rent or purchase?
Yes, we do! You can visit our product page for more information on rental and purchase items. Note, these costs are private pay costs. Insurance companies have their own fee schedules.
Here are some other important FAQs and commonly asked questions in regards to online bill pay.
I’m already a customer. Can I make my payments online?
Absolutely! You can visit our secure online payment portal by clicking here.
Can I sign up for autopay?
Yes, you can sign up for autopay or recurring payments as well as make a one-time payment.
How long will my bill be available to view online?
Your open bills will remain online, but all paid bills and statements will only be available for up to 6 months. So, be sure to save a copy for your records.
What if I have technical issues with paying my bill online?
Please call us at 1-860-633-1882 and we will help you. Please note, sometimes technical issues require additional time as we work with our partners. Also, many patients and customers experience issues when using Internet Explorer.
I have a rental that is on autopay. Why did I get a bill?
Bills are sent out weekly. So, if your monthly rental is up before the payment is credited to your account, you may receive a paper bill in the mail. If you have recurring issues with this, you can contact us at 1-860-633-1882. Otherwise, there is most likely just a lag in crediting your account. Thank you for your patience.